Return and Refund Policy

Thank you for your purchase.
We hope you are happy with your purchase. If for any reason you are not fully satisfied, you can return the product to us. Below you will find more information about our return policy.

RETURNS

To be eligible for a refund, the product must be returned within 14 calendar days of purchase. The product must be in the same condition as when you received it and must not be damaged in any way.

RETURN PROCESS

To return an item, please contact customer service for the return address. Once you have received this address, carefully place the item back in its original packaging and include a proof of purchase.

In some cases, the return shipping is free. If you return an item for a reason not caused by an error from eredon.com, return shipping costs will be deducted from your refund.

If the customer is responsible for the return shipping, the shipping costs are at their own expense. These costs depend on the courier service you choose. If the received goods are damaged or incorrect due to our fault, the customer will not need to pay for return shipping.

REFUNDS

Once we have received your return and inspected the condition of the item, we will process your refund or exchange. Please note that processing a return or exchange may take up to 14 days after receiving the item. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on the card issuer. We will send you an email once your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Perishable goods

  • Intimate items

  • Gift cards

  • Personalised items

  • Digital products

For defective or damaged products, please contact us using the contact information below to arrange a refund or exchange.

HAVE QUESTIONS?

If you have any questions or concerns, please contact our Customer Service.